0459 183 770

FAQs

Navigating the NDIS can feel overwhelming, and finding the right support services can raise many questions. At Serenity Disability Services, we are committed to making the process as simple and stress-free as possible. Whether you are an NDIS participant, a Support Coordinator, a family member, or a caregiver, we are here to provide clear and reliable information about our services.

Below, we have compiled answers to some of the most common questions we receive about the NDIS, how our services work, and how we can help you or your clients achieve greater independence and well-being. If you need further assistance, do not hesitate to reach out. Our team is ready to guide you through the process and ensure you receive the highest level of care and support.

Frequently Asked Questions (FAQs) – Serenity Disability Services


At Serenity Disability Services, we understand that navigating the NDIS can be complex. Below, we’ve answered some of the most common questions about our services and how we can help. If you have any additional questions, feel free to contact us—our team is happy to assist!

1️⃣ What is the NDIS, and how does it work?

The National Disability Insurance Scheme (NDIS) is a government-funded program that provides financial support to individuals with permanent and significant disabilities. It helps participants access services such as personal care, transport, therapy, household assistance, and skill development to improve their independence and quality of life.

At Serenity Disability Services, we assist participants in understanding, managing, and maximizing their NDIS funding to ensure they receive the best possible support tailored to their needs.

📌 Want to learn more? Visit the official NDIS website or contact us for guidance.

2️⃣ Who is eligible for NDIS support?

To be eligible for NDIS funding, an individual must:


✔ Have a permanent and significant disability that affects daily life

✔ Be under 65 years of age when first applying

✔ Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa

✔ Require ongoing support to achieve independence and participation

📌 Not sure if you're eligible? We can help you determine your eligibility—contact us today!

3️⃣ What NDIS services do you offer?

At Serenity Disability Services, we provide a wide range of NDIS-funded services, including:


✅ Personal Care Support – Assistance with daily activities such as showering, dressing, and grooming


✅ Community Participation – Support to help participants engage in social and recreational activities


✅ Transport Assistance – Safe and reliable transportation for medical appointments and daily needs


✅ Household Assistance – Help with cleaning, laundry, and other household tasks


✅ Life Skills Development – Training in budgeting, cooking, communication, and daily living skills


✅ Supported Independent Living (SIL) – Assistance with shared or independent accommodation


✅ Specialist Disability Accommodation (SDA) – Support in finding accessible housing

4️⃣ How do I start receiving support from Serenity Disability Services?

Starting with us is simple and hassle-free:


1️⃣ Book a free consultation – We discuss your needs and goals.

2️⃣ Create a personalized care plan – Based on your NDIS funding and preferences.

3️⃣ Start receiving support – Our team provides high-quality, tailored assistance.

5️⃣ How long does it take to start services?

We offer fast-tracked onboarding with no waiting lists, so you can begin receiving support as soon as your paperwork is in order. The timeline depends on your NDIS funding approval and plan setup, but we assist in making the process as smooth and quick as possible.

6️⃣ Do you work with NDIS Support Coordinators & Plan Managers?

Yes! We work closely with Support Coordinators and Plan Managers to ensure seamless service delivery. We provide:


✔ Regular progress updates so you're always informed

✔ Tailored support plans designed to meet participant goals

✔ Transparent communication and easy referral processes

7️⃣ Can I choose which services I receive?

Absolutely! The NDIS is designed to be flexible, allowing participants to choose the support services that best meet their needs. We create personalized care plans that align with your NDIS funding and individual goals.

8️⃣ What makes Serenity Disability Services different from other NDIS providers?

At Serenity Disability Services, we stand out because we offer:


✔ No Waiting Lists – Immediate onboarding and fast-tracked support

✔ Personalized Care Plans – Tailored support for every participant

✔ Seamless Coordination – Transparent communication with Support Coordinators & families

✔ Highly Skilled & Compassionate Team – Experienced professionals providing quality care

✔ 24/7 Support Available – Ensuring peace of mind for families and caregivers

📌 Looking for a reliable NDIS provider? Get in touch today!